Refund & Return Policy

1. Our Commitment

At Quick11 Shop, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help with our straightforward return and refund policy.

2. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must meet the following conditions:

• Items must be in their original packaging
• Items must be unused and in the same condition as received
• Items must have all original tags and labels attached
• Items must include all accessories and documentation
• Return request must be initiated within 30 days of delivery

3. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

• Perishable goods (food, flowers, plants)
• Personal care items (cosmetics, skincare, intimate products)
• Custom or personalized items
• Digital products and downloadable software
• Gift cards
• Items marked as final sale or non-returnable

4. How to Initiate a Return

To start a return, please follow these steps:

1. Log in to your account and navigate to "My Orders"
2. Select the order containing the item(s) you wish to return
3. Click on "Return Item" and select the reason for return
4. Print the return shipping label provided
5. Package the item securely in its original packaging
6. Attach the return label and drop off at your nearest shipping location

Alternatively, you can contact us at dream11gst.in@gmail.com or +91-7006011521 for assistance with your return.

5. Return Shipping

Return shipping costs depend on the reason for return:

• Defective or Wrong Item: We will provide a prepaid return label at no cost to you
• Changed Mind/No Longer Needed: Customer is responsible for return shipping costs
• Damaged During Shipping: We will provide a prepaid return label and issue a full refund

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.

6. Refund Processing

Once we receive and inspect your return, we will:

• Send you an email confirmation that we have received your returned item
• Inspect the item to ensure it meets return eligibility criteria
• Process your refund within 5-7 business days
• Send you a notification when the refund has been issued

Refunds will be credited to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

7. Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use or wear
• Items not in original packaging
• Items returned more than 30 days after delivery
• Items missing parts or accessories not due to our error

8. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or model, please return the original item for a refund and place a new order for the desired item.

9. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at dream11gst.in@gmail.com
• Provide photos of the damaged or defective item
• Include your order number and a description of the issue
• We will arrange for a replacement or full refund, including return shipping costs

10. Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be shipped to you at no additional cost and provide a prepaid return label for the incorrect item.

11. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your credit card company or bank (it may take time for the refund to post)
3. If you've done all of this and still have not received your refund, contact us at dream11gst.in@gmail.com

12. Cancellations

You may cancel your order before it ships:

• Orders can be cancelled within 24 hours of placement
• Once an order has shipped, it cannot be cancelled but can be returned following our return policy
• To cancel an order, contact us immediately at dream11gst.in@gmail.com or +91-7006011521

13. Contact Us

For any questions about our Refund & Return Policy, please contact us:

• Email: dream11gst.in@gmail.com
• Phone: +91-7006011521
• Address: Ward No 1, Surhoti, Mendhar, Poonch, Jammu and Kashmir, 185101, India